Customer Scam on E-Commerce Website

We have received this scam story from a visitor "Bouncer". He is probably a foreigner who owns an e-commerce website. The "customer" would purchase items from him, paying him via PayPal. After receiving the goods, the "customer" would file report that the purchase is unauthorized and thus getting back the money while able to keep the purchased items.

Blog shop owners should take note of this online shopping scam.

Below is the victim:

I have an e-commerece website, when they first contacted me and ask if I take credit cards which is strange because I have all (4) credit cards in a Logo on my front page of my website. When you say yes, they will order from 1500.00 to 4500.00 worth of product all in multiples of what ever product they choose. They are usually pick the very expensive items. They immediately start asking you to ship asap, i wait for tracking number they say. They ask everyday or every other day if you shipped yet. They wait until they know the package is shipped and in customs and then they report to the credit card company it was an unauthorized purchase. What stinks is , the scammer gets the product and if you have a pay-pal shopping cart like I do, pay-pal on this end takes the full amount of the order out of your account until it is settled. You have to go to the details link on pay pal in your account to see if you are eligible for seller protection when someone places an order. If not they take the entire amount out of your pay-pal account which puts you in the negative if you don't keep a lot of money in there. If you have seller protection, they leave the money in I guess and work out the dispute with the credit card company. These orders all have addresses that are shipped to a building on Airport Rd in Singapore, building No. whatever. This is most likely where the freight forwarders are to ship somewhere else. I shipped one order and the dispute ended in my favor but shortly after I received 3 other big orders all going to some building on airport rd in Singapore. They are telling there buddies they found some sucker in the states that will send out the product. I have since stopped all sales to Singapore and if I do get an order, I immediately refund the money right back. I hope this helps save someone from this scam of people ordering product off your website and then claiming unauthorized purchase after you have sent the product. You lose the product and your account gets all screwed up for up to 30 days until they get it worked out.

We would like to highlight that such scammer exists in every country. Even though large number of residents in Singapore are foreigners, the government is still able to reduce crime rate, such that Singapore is safer and more crime-free than most other countries.

Any victim from other country should try to contact the Singapore police force for assistance in any online scam. It would do you good while helping Singaporeans to remove black sheep.